3,000 cases a week, down to 350.
Two ASSA ABLOY subsidiaries, FocusCura and Phoniro, managed after-sales for a global device estate entirely by hand. No IoT intelligence, growing case volume, no visibility. We changed that.
A growing device estate, run by hand.
After-sales for connected devices across three markets, with no intelligence layer and no way to keep up as volume climbed.
No IoT intelligence
A global estate of connected devices, with after-sales managed entirely by hand.
Growing case volume
Up to 3,000 cases a week, climbing as the device base expanded across markets.
No visibility
Signals from the field never became operational action. Problems surfaced late.
IoT monitoring, fully on Salesforce.
Every device signal becomes a verified operational action, with cases that open and close on their own.
Events on Service Cloud
Device signals flow in and route through Service Cloud, fully on the platform.
Cases open and close themselves
Autonomous agents triage, resolve, or escalate. The rest got automated.
Entitlements linked
Subscription entitlements connected, so every action respects the contract.
Every signal verified
Each device signal becomes a verified operational action, end to end.
The platform scales without headcount.
Three markets live, the device base more than doubled, and the rest got automated.
"We trained the internal teams to configure at other ASSA ABLOY subsidiaries. The platform keeps expanding without us."
What happened nextTurn your asset estate into autonomous triage.
The same flow handles a factory machine, a care alarm, or any asset. Start with a conversation.