Industries · Connected devices
Salesforce for connected devices and IoT.
ASSA ABLOY subsidiaries FocusCura and Phoniro run a global device estate on Salesforce: events flow in, autonomous agents triage them, and the platform scales without added headcount.
93%fewer weekly cases, 3,000 to 350
2.5Mevents handled per week at peak
11Kconnected devices, up from 5,000
The architecture
Every device signal becomes a verified action.
Events at scale
Device events arrive as platform events in real time: a smart lock, a care alarm, any connected asset.
Autonomous triage
Agents filter, decide, and route on Service Cloud. Cases open and close themselves.
Field Service dispatch
When a human is needed, the right technician arrives with full context.
Grounded in Data 360
Every decision reasons over one real-time view of the asset estate.
Proof · ASSA ABLOY
Zero added support staff across three markets.
93%fewer weekly cases3,000 to 350
2.5Mevents / weekat peak
11Kconnected devicesfrom 5,000 at go-live
0added support staffNetherlands · Sweden · Canada
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The pages behind this story.
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