Run service that resolves itself.
Service Cloud is where Agentforce does the work: cases open, route, and close with autonomous agents grounded in Data 360. Your team keeps the console; the queue starts handling itself.
The platform Agentforce runs on.
Agentforce service agents live in Service Cloud. We configure it around how your team actually works, ground it in Data 360, and the queue starts resolving itself.
From a full inbox to an autonomous queue.
Omnichannel intake
Email, web, WhatsApp and voice all land as cases in one console.
Agentforce triage
Autonomous agents read, decide, route and close, grounded in your data.
Escalation with context
When a human is needed, the case arrives with history and a recommended fix.
Knowledge that grounds
Agents answer from your own content and cite their sources.
Grounded in Data 360, multilingual including Arabic.
Service agents reason over one real-time 360 view and operate natively across languages, including Arabic with full RTL and Agentforce Voice.
- One source of truth on Salesforce Data Cloud.
- Native Arabic and RTL, built for MEA teams.
- Field Service dispatch when a visit is needed.
3,000 cases a week, down to 350.
Service Cloud, asked and answered.
Is this just Service Cloud setup?
No. We configure Service Cloud around your workflows, then deploy Agentforce agents that resolve and route cases autonomously, grounded in Data 360. The configuration is the start, not the deliverable.
Which channels does it cover?
Omnichannel: email, web, chat, WhatsApp and voice all land as cases in one console, handled by the same agents.
What happens when a human is needed?
The agent escalates with full context attached: the case history, the entitlement, and a recommended next step, so your team starts ahead.
Does it work in Arabic?
Yes, natively, with dialect-aware Arabic, full right-to-left layouts and Agentforce Voice, alongside English and Dutch.
Turn your service queue into an autonomous one.
Start with a conversation about where the cases pile up.