Improve customer experience with AI.
Agents that resolve and route on your own content, across every channel your customers use, in Arabic and English. Grounded and private: the data never leaves your environment.
From a support queue to a service that answers.
Most customer questions are answerable from content you already have. The agent retrieves it, resolves the case, and hands the rest to your team with context.
RAG over your own content
The agent answers from your documentation, policies, and case history, retrieved and grounded, never from thin air.
Resolves and routes
Routine cases get resolved end to end. Everything else is routed to the right human with full context attached.
Omnichannel, including WhatsApp
Web, email, chat, voice, and WhatsApp, one agent with consistent behaviour across all of them.
Arabic and English
Dialect-aware Arabic with full RTL alongside English, so every customer is served in their own language.
Your content, your environment, your thresholds.
Retrieval and grounding run where your data lives. Answers cite their sources, behaviour is calibrated to your policies, and nothing leaves your environment.
- In-environment retrieval and grounding.
- Sources and confidence on every answer.
- Escalation rules your team controls.
Measured where it matters: the queue.
Customer-facing AI, asked and answered.
Will the agent answer from our content or make things up?
From your content. Retrieval-augmented generation runs over your own documentation, policies, and case history, and every answer carries its sources. When the data does not support an answer, the agent says so and routes to a human.
Which channels does it cover?
Web chat, email, voice, and WhatsApp, with one agent behaving consistently across all of them. Where you run Salesforce, Agentforce Voice is part of the deployment.
Does it work in Arabic?
Yes, natively. Dialect-aware Arabic with full right-to-left rendering, alongside English and other languages. One agent, many languages, the same behaviour.
What actually reaches our human team?
Much less, and much better. The Noise Filter keeps 60 to 80 percent of false cases away from the team, and what does come through arrives routed, summarised, and with the customer context attached.
Give your customers answers, not a ticket number.
Start with a conversation about your queue and your content.