Hundreds of care cases a day. No manual triage.
Not one client's story: a roster's. More than a dozen care organisations across the Netherlands run their care signals through the same autonomous triage on Salesforce, around the clock.
Care does not keep office hours.
Across home care, the same picture: alarms and signals all day and all night, and skilled people spending their shifts sorting instead of caring.
Alarms around the clock
Personal alarms and care signals arrive day and night, and every one of them needs a decision.
Manual triage burns staff
Care professionals spent their shifts sorting cases instead of caring for clients.
A regulated, careful sector
An industry that rarely reaches for Salesforce, with privacy and continuity demands that forgive nothing.
One care architecture, organisation by organisation.
The same autonomous triage serves the whole roster. Each organisation gets its own calibration; nobody pays the architecture tax twice.
Care signals as events
Personal alarms and connected care devices flow into Service Cloud as platform events.
Autonomous triage, 24/7
Agents filter, decide, route, and resolve. Hundreds of cases daily, with no manual triage.
Multilingual by design
Clients and care staff served across languages, including Arabic with full RTL.
Three clouds, one picture
Service, Experience and Field Service Cloud, grounded in one real-time view.
Live in production, and growing.
Aggregate numbers for the roster, not projections: this is what runs today.
Bring autonomous triage to your care operation.
Start with a conversation about your roster and your alarms.